Chapter 1 Logistics Basics / 1
Part 1 What is Logistics? / 3
Part 2 Logistics Management / 11
Part 3 Why China leads the world in logistics? / 16
Logistics in Chinese Culture / 19
Self-Assessment / 20
Chapter 2 Types of Logistics / 21
Part 1 Types of Logistics / 23
Part 2 Green Logistics / 30
Part 3 The Development of Logistics in China / 34
Logistics in Chinese Culture / 39
Self-Assessment / 40
Chapter 3 Careers in Logistics / 41
Part 1 Professionals in Logistics / 43
Part 2 Employment in Logistics / 49
Part 3 Smart Logistics in China / 54
Logistics in Chinese Culture / 57
Self-Assessment / 58
Chapter 4 Supply Chain / 59
Part 1 What is a Supply Chain? / 61
Part 2 Supply Chain Models / 67
Part 3 China’s Supply Chain / 71
Logistics in Chinese Culture / 74
Self-Assessment / 75
Chapter 5 Transportation in Logistics / 77
Part 1 Transportation in Logistics / 79
Part 2 Work in Transportation in Logistics / 85
Part 3 China-Laos Railway / 90
Logistics in Chinese Culture / 94
Self-Assessment / 95
Chapter 6 Cargo Handling / 97
Part 1 What is Cargo Handling? / 99
Part 2 Picking and Sorting / 105
Part 3 China Southern Cargo / 110
Logistics in Chinese Culture / 113
Self-Assessment / 114
Chapter 7 Distribution / 115
Part 1 Logistics Distribution / 117
Part 2 Distribution Manager / 123
Part 3 Chinese Logistic Market / 128
Logistics in Chinese Culture / 132
Self-Assessment / 133
Chapter 8 Packaging / 135
Part 1 Packaging Types in Logistics: Primary, Secondary, and Tertiary / 137
Part 2 How to Calculate Pallet Size? / 144
Part 3 Sustainability in Packaging: Consumer Views in Emerging Asia / 149
Logistics in Chinese Culture / 154
Self-Assessment / 155
Chapter 9 Information Systems / 157
Part 1 Logistics Information System / 159
Part 2 Warehouse Management System / 168
Part 3 China’s Plans on Modern Logistic System / 172
Logistics in Chinese Culture / 178
Self-Assessment / 179
Chapter 10 Customer Service / 181
Part 1 5 Steps for Improving Logistics Customer Service / 183
Part 2 How do You Manage Logistics Complaints? / 193
Part 3 Logistics Customer Service in China’s Enterprises / 198
Logistics in Chinese Culture / 203
Self-Assessment / 204
Chapter 11 Customs / 205
Part 1 Customs 101 for Logistics / 207
Part 2 DDP Vs. DDU: What's the Difference / 214
Part 3 The 6th China-CEEC Dialogue on Customs, Inspection and Quarantine Cooperation / 219
Logistics in Chinese Culture / 225
Self-Assessment / 226
Chapter 12 Cargo Insurance / 227
Part 1 What is Cargo Insurance: Benefits, Types and Coverage / 229
Part 2 How to Report a Cargo or Transit Claim? / 238
Part 3 Overview of China’s Cargo Insurance Market / 244
Logistics in Chinese Culture / 251
Self-Assessment / 252
References / 253
Disclaimer / 259
